Filling The Gaps For Burkhart Dental
Burkhart Dental is one of the oldest companies in the state of Washington and has scaled in order to meet the growing demands of the dental community. One of the major challenges they faced was that advances in technology were outpacing their I.T. capability; they lacked the know-how to sync supply chain management, fulfillment and case management with the I.T. department. It was becoming increasingly difficult to manage the company inventory, personnel and customer inquiries.
They had reached a point in their business where they could no longer afford to operate with their limited IT capacity.
WideNet professional services completed a comprehensive, six-week assessment of Burkhart’s IT Capabilities including initiatives review, business and technology alignment, project management Life Cycle and Systems Development Life Cycle process evaluation, help desk automation, escalation processes, and infrastructure and personnel capability assessment. Our consultant provided Burkhart a detailed expression of how the future IT capabilities at the company should look along with a high-level roadmap outlining how to implement the recommendations. Upon completion of the assessment, Burkhart Dental’s leadership team chose to adopt and implement a wide range of WideNet’s recommendations in several focus areas.
WideNet worked with Burkhart defining the recommendations and engaging in broad development exercises with a variety of key company stakeholders, including individual contributors and the executive leadership team. We started with short-term projects like record management and retention capability, accounting enterprise resource planning and implementation, help desk restructure and infrastructure upgrade. Long-term, ongoing projects include the establishment of an on-premises data center and cloud-based high-availability and disaster-recovery capability.
The streamlined IT processes has allowed Burkhart to begin the process of housing data on-premises resulting in a large cost savings and ability to allocate resource to develop other areas of the business.
WideNet’s experience in identifying areas for improvement and implementing sustainable solutions has enabled Burkhart Dental to expand its business without adding headcount and has minimized inaccurate reporting and inventory discrepancies. By taking a holistic approach to consulting, our recommendations will continue to support Burkhart Dental’s growth and ability to respond to changing IT process needs for years to come.
TESTIMONIAL FROM THE CLIENT
“I have worked with a few people at WideNet over the past several years and have developed a high degree of confidence in their ability to deliver quality consultants. They have been very involved in understanding what we need from a culture fit and have always been quick to adjust after receiving feedback.”
“Our CSM at WideNet is 100% dedicated to the success of our business and actively engages with the team- she truly understands who we are and what we need in a consultant. When we had an immediate need for a highly specialized role, we know WideNet will be able to quickly adjust to find us the perfect candidate!”
“Working with WideNet has been a great experience- I deeply appreciate all the time and flexibility that has been dedicated to accommodate my team. Life is crazy, WideNet has been instrumental in so many ways. Over the last several years, I’ve come to trust that WideNet will find a qualified candidate that fits with my team.”
“Their breadth of knowledge and ability to react quickly to changing needs is among the best I’ve worked with.”
MORE CLIENT CASE STUDIES
We’ve been busy helping organizations across the Pacific Northwest and abroad with their IT and Technology talent needs lately. Read more about some of our other success stories below.
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