BSA (Exstream) – 6516

Job Description/Skills:

This position is fully remote.

Summary

The Business Systems Analyst works to manipulate the behavior and/or the structure of an application using an application’s inherent tool set. The Business Systems Analyst will configure business rules, workflows, forms, and user interfaces to support business processes for small to medium sized system modifications. Knowledge and ability to apply basic analysis skills is required along with the ability to identify and execute solutions for small to medium system modifications.

Responsibilities:

·      The Business Systems Analyst will perform document composition using OpenText Exstream to create customer communication documents such as forms, notifications, letters, and statements.  

·      Document composition will result in high quality Exstream components based on business specifications, style formatting, and adherence to standards for software deployment methodologies.

·      Create pages with correct template assignment and effective use of text boxes, tables, messages, flow frames, and variables.

·      Data mapping of requirements to technical specifications for the desired outcome for customer communication.

·      Create test data and test cases for unit testing of documents and components created.

·      Adhere to defined standards and processes for document composition to ensure supportable components.

·      Collaborate and communicate with technical and business teams to refine requirements, perform integration testing, and obtain approvals for documents being configured.

·      Analyze and problem solve issues in the generation of customer communication.

·      Participate in on-call rotation for incident support.

Requirement Qualifications:

·      Experience with OpenText Exstream customer communication management. Product with various modules like Command Center, Orchestration, Communications Designer, PDF Export, Queue management and Document creation.

·      Experience with Exstream 9.5 or a more recent version.

·      Analytical skill set with experience mapping business requirements to technical specifications required to develop effective document templates.

·      Experience with unit testing and creating test cases.

·      Experience with Data Mapping (connecting data files to templates in Exstream).

·      Excellent written and verbal communication skills required for work with diverse teams and effective requirement meetings.

·      Self-starter who can work independently.

·      Strong time management skills, along with knowing how to get support most effectively when needed.

 Desired Qualifications:

·      Experience with Exstream version 23

·      Experience in Print & Mail Industry, Insurance or Financial Services Industry is a plus. Especially Insurance or Financial Services.

·      Experience writing SQL queries is a plus.

?Pay Range: $50.00 – $60.00 per hour depending upon experience.

Health & Medical Benefits, 401K, Employee Assistance Program, and Sick Time applicable by state.