VIP Support Engineer

Job Description/Skills:
This position requires the candidate to be onsite in Bellevue, WA.

About the Role
We are seeking a highly skilled and customer-obsessed C-Suite Technical Support Specialist to provide white-glove, high-end technical support to our executive leadership team. This role requires proactive problem-solving, impeccable attention to detail, and a concierge-level approach to IT support. You will act as a trusted technology advisor, ensuring that our C-suite leaders have a seamless, secure, and highly efficient digital experience at all times.

Key Responsibilities

• Executive-Focused IT Support: Provide personalized, priority IT support to the C-suite, resolving technical issues swiftly and discreetly.
• Proactive Problem Solving: Anticipate potential technical challenges and resolve them before they impact executives. Proactively review Digital Employee Experience tools (Nexthink) and other tooling or reports to proactively identify and resolve problems.
• Device & Software Management: Maintain and optimize executive devices (laptops, mobile phones, tablets, smart office tools) with an emphasis on performance, security, and ease of use.
• White-Glove Service: Offer tailored technical solutions, ensuring that executives receive world-class, concierge-level IT assistance.
• Rapid Issue Resolution: Act with urgency to resolve IT disruptions, escalating to specialized teams when necessary while maintaining ownership of the issue.
• Technology Advocacy & Education: Provide training and guidance on new technologies, productivity tools, and cybersecurity best practices tailored to executive needs.
• On-Call Support: Be available for urgent issues, including evenings and weekends as needed, to support business-critical activities.

Required Skills & Experience

• 5+ years of experience in high-end IT support, preferably supporting executive leadership teams.
• Strong expertise in Windows, macOS, iOS, Android, Microsoft 365, and enterprise collaboration tools (Zoom, Teams, WebEx, etc.).
• Deep understanding of networking, security protocols, and enterprise mobility management solutions.
• Ability to troubleshoot hardware, software, and connectivity issues with speed and precision.
• Exceptional communication and interpersonal skills, with a service-oriented mindset.
• Ability to think like a customer—anticipate needs, create solutions, and ensure executives can work without disruptions. Solve for the person, not for the hardware or systems.
• Experience handling confidential information with discretion and professionalism.

Why Join Our Client?

• Work directly with top leadership, making a direct impact on executive productivity.
• Be part of a dynamic, high-performance team delivering best-in-class IT services.
• Opportunity to shape executive technology strategy and experience.

If you are a proactive problem-solver who thrives in fast-paced environments and takes pride in delivering exceptional technology support, we’d love to hear from you.

Pay Range: $40.00 – $55.00 per hour, depending upon experience.
Health & Medical Benefits, 401K, Employee Assistance Program, and Sick Time applicable by state.