Application Services Specialist II – 6467

Job Description/Skills:

Note: This position is based in Seattle, WA and requires you to be onsite Tuesday, Wednesday and Thursday.

·      Ticket monitoring: first response and Cherwell resolution for production applications.

·      Add and remove users from systems.

·      Execute decommission tasks for legacy system during cutover.

·      Engage the app steward/developer when issue is identified with code that they cannot resolve. Maintain communications with business while we schedule time to fix the bug.

·      Complete and run Audit tasks for Ascend and WP Pricing Tool (IAM05/06) quarterly.

·      Do release management for Ascend bug fixes.

·      Help coordinate the migration of archive databases to DaaS server and coordinate with developer to update PowerBI Reports.

·      Perform Disaster Recovery testing (Oct)

·      Run common end of year tasks, like contract roll over (OSB) in SQL.

·      Support SaaS Applications.

Job Responsibilities

·      Under general guidance, performs mid-level application analysis, problem solving, implementation, and documentation. Contributes tactical ideas to help improve existing processes.

·      Performs business analysis and production support duties

·      Works closely with the business to understand business processes and drivers

·      Assists with requests for new functionality, configuration, and system enhancements

·      Participates in requirements gathering, testing, and solution documentation

·      Participates in ITIL problem and change processes

·      Serves as business analyst or developer, performing analysis, problem solving, implementation, and documentation of information technology solutions

·      Leads testing activities, including generating the Test Plan, coordinating test scripts, etc

·      May lead small projects and/or assist the Project Manager with managing project tasks

Experience

·      Minimum of two (2) to five (5) years of progressive, relevant information technology experience

Qualifications

·      Possesses mid-level knowledge of technologies such as SQL, .Net, HTML5, API management, Java, Java Script development, and tool creation

·      Actively works to learn new skills in order to stay current with changing technologies

·      Strong oral and written communication skills

·      Proficient in communicating technical topics to non-technical audiences

·      Excellent collaboration skills in working together with all members of the team

·      Developing as a trusted colleague within IT

·      Acts on, and displays commitment to, self-development, and shares knowledge proactively with others

·      Proficient in exercising sound judgment in translating IT strategies into achievable IT initiatives

·      Learning and developing skills necessary to demonstrate Strategy competencies

·      Proficient in solving moderately complex problems and technical issues

·      Proficient in performing moderately complex analysis

·      Demonstrates ability to think about improvements outside of current work scope

·      Proficient in demonstrating ability to work with high level of autonomy

·      Skilled at understanding project management methodologies and practices, process and data analysis, and ITSM activities

·      Has a broad understanding of the business model and is developing an understanding of certain business processes

Pay Range: $36.00 – $42.00 per hour depending upon experience.

Health & Medical Benefits, 401K, Employee Assistance Program, and Sick Time applicable by state.