Systems Engineer

Job Description

Summary:

Our Client is looking for a Systems Engineer with a minimum of 3 years of experience to join their Core E911 Application Team. This division supports all operations tied to replying and maintain applications.

Responsibilities:

  • Troubleshoot service impairments and maintain accurate documentation of related trouble tickets.
  • Responsible for supporting hosted and in-network ALI products and services.
  • Design, install, configure and support high availability ALI applications (five 9’s) for E9-1-1 and NextGen E9-1-1 call routing and delivery systems.
  • Configure and maintain Automatic Location Information application systems on Windows and Linux platforms.
  • Develop scripts to automate tasks and generation of reports in SQLServer.
  • Backup and restore databases, troubleshoot database maintenance plans, replication and perform schema updates as part of software upgrades.
  • Serve as an expert for ALI applications and delivery/display of location information related to E9-1-1 calls to PSAPs.
  • Support integration test activities with external carriers/customers, vendors and PSAPs.
  • Implement and maintain systems that provide master street address guide (MSAG) address lookup.
  • Document system configurations, design and operational procedures.
  • Participate in ISO-9000, TL-9000, and ISO-27001 compliance and documentation activities.
  • Provide technical expertise for future services in the telecommunications sector.
  • Stay abreast of technological trends in telecommunications.
  • Evaluate and select new telephony products.
  • Work with Project Managers, Tier1/Tier2 engineers, IP Network Architects, Database Architects, Windows and Linux Systems Architects.
  • Provide 24×7 on-call support on a rotating basis.
  • Work independently on projects as assigned.
  • Other duties as assigned.

Qualifications:

  • Hands on experience with operating and maintaining applications on Microsoft Windows servers and/or Linux servers.
  • Good understanding of various IP networking protocols including TCP/IP, UDP, SFTP, HTTPS, and IP Multicast.
  • Hands on experience with building SQL queries – select, insert, update, delete, subqueries, joins for retrieving and altering information.
  • Basic understanding of SQL security – logins, users, roles.
  • Experience with at least one or more scripting languages – PowerShell/Python/Perl/Shell.
  • Telecom background or knowledge of E911 solutions for VoIP or Wireline or Wireless networks.
  • Hands on experience with protocol analyzers such as Wireshark.
  • Proven history of analyzing situations, ability to respond quickly to resolve issues and employing creative solutions.
  • Ability to multi-task without losing focus of critical details.
  • Outstanding written/verbal communication skills.
  • Ability to excel in a team environment that emphasizes total cooperation and mutual respect.
  • B.S. degree in Computer Science, Telecommunications, Engineering or related field.

Preferred Qualifications:

  • Understanding of GIS, MSAG, ALI/SOI is a plus.
  • Basic understanding of NENA, E2, PAM protocols are a plus.
  • Understanding of stored procedures, triggers, query optimization is a plus.
  • Understanding of GIS, MSAG, ALI/SOI is a plus.
  • Basic understanding of NENA, E2, PAM protocols are a plus.
  • Understanding of stored procedures, triggers, query optimization is a plus.