Solutions Consultant

Job Description

Our client is looking for a Solutions Consultant who will be responsible for designing, developing, and delivering EnterWorks solutions as a project team member on customer implementation projects.  You will provide consulting support to customers and sales teams on software design, process recommendations, and solution proposals. This requires a combination of customer facing skills and the ability to communicate technical information in a clear and concise manner.

This role will be required to gather business requirements, author detailed functional solution documents, and provide business process consulting aligned with EnterWorks best practices. The ideal candidate will have significant project experience and customer use case information to help drive EnterWorks application development and feature innovation. Candidates should also have the ability to deliver customer training on the EnterWorks applications and tailor the content to meet the specific customer needs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Customer Services Delivery and Consulting
  • Ability to identify and communicate new sales opportunities
  • Lead customers in developing and documenting detailed functional requirements
  • Act as a customer facing implementation project team member and/or training resource
  • Develop, test and deploy EnterWorks solutions on customer implementation projects
  • Ability to deliver project tasks within the allotted project plan (time and budget)
  • Deliver on site and online (remote) customer training/consulting
  • Up to 50% travel required
  • Develop innovative solutions, approaches and processes that mature the organization
  • Build a trusted relationship with our customers and collaborate cohesively with internal team members
  • Mentor other service delivery team members

EXPERIENCE 

  • Bachelor’s degree in engineering, computer science, systems engineering or a similar field
  • 5+ years implementing software as a 3rd party consultant
  • 3+ years implementing software at multiple external customers concurrently
  • 3+ years of experience implementing PIM or MDM solutions
  • Demonstrated ability to explain benefits of a technical product/ solution to a client in relation to the client’s business needs
  • Demonstrated ability to work interdependently and to manage multiple projects concurrently
  • Proven ability to effectively communicate with customers, both verbal and written
  • Demonstrated ability to read and interpret technical information
  • Demonstrated ability to compose clear and concise technical written communication
  • Experience in Business Process Management software
  • Proficient with reading and interpreting technical information
  • Strong software customization with the ability and business acumen to exercise judgment in selecting methods and solutions for client needs
  • Experience capturing and documenting technical requirements
  • Proficiency with Microsoft Excel, Access, Word, Outlook, and PowerPoint
  • Proficiency with SQL
  • Experience with scripting languages and java preferred
  • Knowledge of businesses processes reengineering desired
  • Excellent written and oral communication skills in English