Scrum Master

Job Description


As a Senior Scrum Master, you will be responsible for being the facilitator for 2-3 teams while embodying and modeling Agile values and principles. You will be expected to hold the standard Scrum events for teams practicing Scrum, assist Product Managers with achieving a well-refined backlog, removing impediments, and empowering your team(s) to continually evolve.  


Service to the Product Manager

  • Responsible for ensuring that goals, scope, and product domain are understood by everyone on the team to encourage the delivery of high-quality, high-value products
  • Coaches techniques for effective product backlog management
  • Leads the team to understand the need for clear and concise product backlog items
  • Contributes to the development of release plans with data and insight and leads the team to develop quicker service delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity
  • Helps the Product Manager understanding value-based prioritization in an Agile environment

Service to the Team

  • Provides overall strategic direction for team to adhere to Agile principles and practices, including coaching the team to strategically adopt practices which optimize success in their context, leading the team to make measurable, continuous improvement and coaching the team in self-organization and cross-functionality
  • Removes impediments to the team’s progress and manages cross team dependencies, including working with peers to resolve cross-team impediments
  • Sets the strategic direction for planning and tracking artifacts and tools, and in establishing and maintaining metrics that will enable teams to continuously improve
  • Facilitates Agile events and provides transparency to team process and progress, including measuring and diagnosing team performance

Service to the Organization

  • Trusted representative of Team members and leaders, viewed as a strategic partner in the delivery of high-quality, high-value products that contribute to the success of our technology initiatives while creating an environment which embraces Agile Values and Principles
  • Leads and coaches the organization in its Agile adoption, including planning Agile implementations within the organization and leads change that increase the productivity of the team
  • Leads in developing and maintaining team standards, tools, and best practices, operationalizing the plan, build, delivery process, while mentoring other Scrum Masters to increase the effectiveness of the application of Agile in the organization
  • Helps to set the strategic direction for planning and tracking artifacts and tools, and in establishing and maintaining team metrics which provide a comprehensive view of team health
  • Coaches management (including engineering, design and product) to identify opportunities to build high performing teams


  • Required
    • Bachelor’s degree with a focus in Information Management, Computer Science, Business Administration, or a related discipline. 2 years of additional experience as described above can be in lieu of this Bachelor’s degree requirement.
    • A minimum of 8 years of experience in technology industry and customer-centric applications
    • A minimum of 7 years of experience as a Scrum Master
    • Deep understanding of Agile, Scrum, Kanban, XP, Lean, and Agile scaling patterns
    • Certified Scrum Master (CSM)
    • Fluency using Agile Lifecycle Management (ALM) tools
    • Excellent interpersonal skills, ability to work with diverse personality types
    • Ability to understand technical issues at a high level
    • Exceptional communication, organization, and facilitation skills
    • Ability to lead and coach the team to reach their highest potential
    • Collaborative approach to driving decisions
    • Strong negotiation and conflict resolutions skills
    • Proven ability to influence without direct authority
    • Strong analytical and problem-solving skills with a high attention to detail
    • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook)
  • Preferred
    • Certified Scrum Professional (CSP), ICAgile Certified Expert in Agile Coaching (ICE-AC) or similar preferred

Reference Number: 5332