Dynamics CRM 2

Job Description


This position will provide ongoing administration, configuration, and technical support specific to our Client’s Microsoft (MS) Dynamics 365 solution. This position will provide both technical and project support specific to their MS CRM instances, third party application integrations, and support related integrations to other internal business systems. This position will work directly with their business stakeholders and end-users to troubleshoot technical issues and support the identification and scoping of solutions that leverage our Client’s instance of CRM and make recommendations on how to leverage additional feature/functionality and/or 3rd party integrations. This role will own the delivery of assigned development and/or configuration projects and provide technical support on escalated issues from their user community.


  • Provide end user support and administration for all user needs relating to the Dynamics instance
  • Perform CRM administration and configuration activities based on business requests/needs
  • Research, diagnose, and resolve CRM and related technical issues
  • Create and maintain CRM business processes and workflows
  • Help support and manage CRM development, test, and production instances
  • Participate in all phases of the software development life cycle; requirements analysis, development, testing, and implementation.
  • Partner with Functional Analysts to analyze business needs presented by the user community and recommend technical solutions back to the business
  • Configure/Develop CRM solutions that enhance cross platform integration with Microsoft Dynamics NAV (ERP) and other dependent applications as needed
  • Establish effective working relationships with CRM user community to understand desired business outcomes and direction
  • Create, maintain, and present technical documentation relating to deployed solutions/configurations
  • Be a subject matter expert on CRM functionality and support ongoing CRM usability and data standards
  • Proactively research and seek out ways to enhance existing solutions that can support business needs
  • Remain current on new and emerging MS Dynamics 365 product feature/functionality
  • Travel as required to support the Client’s needs


  • Strong written, interpersonal, analytical, and oral communication skills
  • Ability to drive definition of improvements based on business needs
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work toward and achieve scheduled deadlines
  • Ability to conduct research into issues and products as required
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed, with keen attention to detail
  • Comfortable working with a skilled technical environment with rapid changes in direction and environment
  • Strong understanding of typical operational workflows spanning multiple business functions (e.g. Sales, Marketing, Customer services, Finance, etc.)
  • Familiarity with Agile development methodologies
  • Strong problem-solving skills
  • Ability to influence business and technical leaders in a dynamic environment
  • Ability to work well in a fast paced, entrepreneurial environment
  • Bachelor’s Degree in a related field, or equivalent work experience
  • 3+ years of recent experience with Microsoft Dynamics CRM/365 administration, configuration, and development (cloud versions preferred)
  • Experience working with and using MS SQL
  • 2+ years of systems analysis, systems engineer or like experience preferred
  • Experience with supporting third party integrations relating to marketing automation, telephony, or like integrations preferred
  • Experience using or supporting ERP systems such as MS Navision, SAP, Netsuite, or similar solutions preferred

Reference Number: 5187